Privacy policy
1) TERMS OF SERVICE (Terms & Conditions) — URBEE LLC
Last updated: March 3, 2026
Welcome to URBEE LLC (“URBEE,” “we,” “us,” “our”). These Terms of Service (“Terms”) govern your access to and use of https://urbeeshop.com/ (the “Site”) and any purchases made through the Site (collectively, the “Services”). By using the Services, you agree to these Terms.
If you do not agree, do not use the Services.
1) Eligibility
You must be at least the age of majority in your state/territory, or have the consent of a parent/guardian, to use the Services.
2) Changes to the Services and Terms
We may update the Services and these Terms from time to time. The “Last updated” date indicates when changes were made. Continued use after changes means you accept the updated Terms.
3) Products, Pricing, and Availability
• Product descriptions: We strive to provide accurate product information, but we do not warrant that descriptions, colors, sizing, or other content are error-free. Colors may vary by device/screen.
• Availability: Inventory is limited and products may sell out without notice.
• Pricing: Prices are shown in U.S. dollars (USD) unless otherwise stated. Taxes and shipping are added at checkout as applicable.
• Errors: If a product is listed at an incorrect price or with incorrect information, we may cancel or refuse orders at our discretion.
4) Orders and Payment
• Order acceptance: Your order is an offer to buy. We may accept, reject, or cancel orders for any reason (including suspected fraud, inventory issues, or errors).
• Payment processing: Payments are processed by third-party payment processors. We do not store full payment card details on our servers.
• Billing accuracy: You agree to provide current, complete, and accurate purchase and account information.
5) Shipping and Delivery (U.S. Only)
• We ship only within the United States at this time.
• Estimated delivery dates are not guaranteed. Delays may occur due to carriers, weather, or other circumstances beyond our control.
• Address accuracy: You are responsible for providing a correct shipping address. Additional fees may apply for reshipments.
• Risk of loss: Title and risk of loss pass to you upon our delivery of the package to the carrier, to the extent permitted by law.
6) Returns, Exchanges, and Refunds
Returns and refunds are governed by our Refund Policy, which is incorporated into these Terms by reference. Please read it carefully.
7) Promotions, Coupons, and Bundles
Promotions may have additional terms (limits, exclusions, expiration). We may modify or discontinue promotions at any time. Coupon stacking is not allowed unless explicitly stated.
8) Intellectual Property
All content on the Site—including logos, brand names, designs, graphics, images, videos, product names, and text—is owned by URBEE or licensed to URBEE and is protected by intellectual property laws. You may not use, reproduce, modify, distribute, or create derivative works without our written permission.
9) User Content (Reviews, Comments, Photos)
If you submit content (e.g., reviews, comments, photos), you grant URBEE a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, and display that content for marketing and operational purposes, subject to our Privacy Policy. You represent you have the right to submit it and that it does not violate any third-party rights.
10) Prohibited Conduct
You agree not to:
• misuse the Site, attempt unauthorized access, or interfere with security features;
• use bots/scrapers without permission;
• submit unlawful, infringing, or harmful content;
• engage in fraudulent transactions.
11) Disclaimer of Warranties
THE SERVICES AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, URBEE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
12) Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, URBEE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, OR DATA, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES OR PRODUCTS. IN NO EVENT WILL URBEE’S TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID TO URBEE FOR THE ORDER GIVING RISE TO THE CLAIM.
Some jurisdictions do not allow certain limitations, so these may not apply to you.
13) Indemnification
You agree to indemnify and hold harmless URBEE and its members, managers, employees, and agents from any claims, liabilities, damages, and expenses (including attorneys’ fees) arising from your breach of these Terms or misuse of the Services.
14) Governing Law
These Terms are governed by the laws of the State of Florida, without regard to conflict of laws rules.
15) Binding Arbitration & Class Action Waiver (U.S. Standard)
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
Except for disputes that qualify for small claims court, you and URBEE agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or any purchase (“Dispute”) will be resolved by binding arbitration on an individual basis, not in court.
• No class actions: You and URBEE agree not to participate in any class, collective, or representative action.
• Arbitration rules: The arbitration will be administered by a nationally recognized arbitration provider (e.g., AAA) under its applicable consumer rules, as modified by these Terms.
• Location: Unless you and URBEE agree otherwise, arbitration will take place in Broward County, Florida, or may be conducted remotely if permitted by the arbitration provider.
• Severability: If the class action waiver is found unenforceable, this arbitration section may be deemed null and void to that extent, but the remainder of the Terms will remain in effect.
Nothing in this section prevents either party from seeking injunctive or equitable relief in court for alleged infringement or misuse of intellectual property.
16) Severability
If any provision is found unenforceable, the remaining provisions will remain in effect.
17) Contact
URBEE LLC
Address: 7971 Riviera Blvd., Suite 204, Miramar, Florida 33023
Email: sales@urbeeshop.com
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2) PRIVACY POLICY — URBEE LLC
Last updated: March 3, 2026
This Privacy Policy explains how URBEE LLC (“URBEE,” “we,” “us”) collects, uses, and shares information when you visit or make a purchase from https://urbeeshop.com/ (the “Site”).
1) Information We Collect
A) Information you provide
• Name, email, phone number
• Shipping and billing address
• Order details (items purchased, size, color, quantity)
• Customer support communications
• Marketing preferences
B) Information collected automatically
• Device and browser information, IP address
• Site usage data (pages viewed, clicks, time on site)
• Approximate location (from IP)
• Cookies and similar technologies
C) Payment information
Payments are processed by third-party payment processors. We typically receive limited payment information (e.g., last 4 digits and payment status). We do not store full card numbers.
2) How We Use Your Information
We use information to:
• process orders, payments, shipping, and returns/exchanges;
• provide customer service and order updates;
• prevent fraud and secure the Site;
• improve our Site, products, and marketing performance;
• send marketing communications when you opt in (you can unsubscribe anytime).
3) Cookies and Advertising
We use cookies and similar technologies for functionality, analytics, and advertising (including retargeting). This may include advertising pixels and tools (for example, Meta/Facebook and Instagram).
You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.
4) How We Share Your Information
We share information with service providers only as needed to operate our business, such as:
• payment processors;
• shipping carriers and logistics/fulfillment providers (3PL);
• marketing and analytics providers;
• customer support platforms;
• legal/compliance providers.
We may also disclose information if required by law or to protect rights, safety, and prevent fraud.
5) U.S.-Only Sales
We sell and ship only within the United States at this time. If you access the Site from outside the U.S., your information may be processed in the United States.
6) Data Retention
We retain personal information as needed to fulfill orders, provide services, comply with legal obligations, resolve disputes, and enforce agreements.
7) Your Choices and Rights
Depending on your U.S. state of residence, you may have rights to access, correct, delete, or receive a copy of your personal information, and to opt out of certain processing (including certain targeted advertising where applicable).
To request access, deletion, or other actions, contact us at sales@urbeeshop.com.
Marketing opt-out
You can unsubscribe from marketing emails using the link in our emails.
8) Children’s Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided personal information, contact us and we will delete it as required.
9) Security
We use reasonable safeguards to protect information. No method of transmission or storage is 100% secure.
10) Changes
We may update this Privacy Policy from time to time. The “Last updated” date will reflect changes.
11) Contact
URBEE LLC
7971 Riviera Blvd., Suite 204, Miramar, Florida 33023
Email: sales@urbeeshop.com
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3) REFUND POLICY (Returns & Exchanges) — URBEE LLC
Last updated: March 3, 2026
We want you to love your URBEE items. If something isn’t right, this Refund Policy explains returns, exchanges, and refunds.
1) Return Window
You may request a return within 30 days of delivery.
2) Eligibility
To be eligible:
• Items must be unused/unworn, unwashed, and in original condition.
• Original tags and packaging should be included when possible.
• Proof of purchase is required.
3) Non-Returnable Items
Unless required by law, we do not accept returns for:
• Final sale/clearance items marked “Final Sale”
• Gift cards
• Items damaged due to misuse, normal wear, or improper washing
4) One Free Size Exchange (U.S. Orders)
A size exchange means exchanging the same item (same design/style) for a different size, subject to availability.
• We offer one (1) free size exchange per order.
• After the one free size exchange is used, additional exchanges may require the customer to pay shipping costs.
• If the requested size is not available, you may choose a refund or store credit (at our discretion).
5) Return Shipping Costs (Standard U.S. Practice)
• Customers pay return shipping unless the item is defective, damaged, or we shipped the wrong item.
• Original shipping fees are non-refundable, unless required by law or the return is due to our error.
6) Refunds
Once we receive and inspect your return:
• We will notify you of approval or rejection.
• If approved, refunds are issued to the original payment method.
• Refund processing times vary by bank/payment provider (typically 3–10 business days after approval).
7) Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with:
• Order number
• Photos of the item(s) and packaging (if applicable)
We will replace the item or refund it, at our discretion.
8) How to Start a Return or Exchange
Email sales@urbeeshop.com with:
• Order number
• Item(s) you want to return/exchange
• Reason for return
We’ll reply with the next steps.
9) Contact
URBEE LLC
7971 Riviera Blvd., Suite 204, Miramar, Florida 33023
Email: sales@urbeeshop.com