Privacy policy

PRIVACY POLICY

1. Introduction

URBEE LLC ("URBEE," "we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit urbeeshop.com or purchase from us.

By using the Site, you consent to the practices described in this Policy.

2. Information We Collect

2.1 Information You Provide

  • Name, email address, phone number, and shipping/billing address when placing an order or creating an account.
  • Payment information (processed by our payment provider; URBEE does not store full card numbers).
  • Communications you send us via email or contact forms.

2.2 Information Collected Automatically

  • Device information (browser type, operating system, IP address).
  • Usage data (pages visited, time on site, referral URL) via cookies and analytics tools such as Google Analytics.
  • Shopping behavior (products viewed, cart activity) via our e-commerce platform (Shopify).
  • Advertising data via Meta Pixel and similar advertising technologies, if you have interacted with URBEE ads.

3. How We Use Your Information

  • Process and fulfill your orders and communicate about order status.
  • Send transactional emails (order confirmations, shipping notifications).
  • Send marketing communications, if you have opted in.
  • Improve the Site and our products based on usage patterns.
  • Comply with legal obligations and enforce our Terms.
  • Detect and prevent fraud.

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to operate the Site and understand user behavior. These include:

  • Essential cookies required for the Site to function (e.g., cart, session).
  • Analytics cookies (Google Analytics) to understand traffic and usage.
  • Advertising pixels (Meta/Facebook) to measure and optimize ad campaigns.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect Site functionality.

5. California Consumer Privacy Act (CCPA) / CPRA

If you are a California resident, you have the following rights under the CCPA/CPRA:

  • Right to Know: You may request information about the personal data we collect, use, disclose, and sell.
  • Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
  • Right to Opt-Out: You may opt out of the sale or sharing of your personal information. URBEE does not sell personal information in the traditional sense, but we do share certain data with advertising platforms for targeted advertising purposes, which may constitute "sharing" under the CPRA.
  • Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights.

To exercise your California privacy rights, contact us at: privacy@urbeeshop.com. We will respond within 45 days of receipt of a verifiable request.

6. Data Sharing

We do not sell your personal information. We may share it with:

  • Service providers that assist us in operating the Site, processing payments (e.g., Shopify, Stripe), and fulfilling orders.
  • Shipping carriers (e.g., UPS, USPS, FedEx) to deliver your orders.
  • Marketing platforms (e.g., Meta, Google) for advertising, subject to their own privacy policies.
  • Professional advisors (attorneys, accountants) under confidentiality obligations.
  • Law enforcement or regulatory authorities when required by law.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for a minimum of 7 years for tax and accounting purposes.

8. Security

We implement commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no internet transmission or electronic storage system is completely secure. We cannot guarantee absolute security.

9. Children's Privacy

The Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly. If you believe we have inadvertently collected information from a minor, please contact us at privacy@urbeeshop.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The revised Policy will be posted on this page with an updated "Last Updated" date. We encourage you to review this Policy periodically.

11. Contact

For privacy-related inquiries: privacy@urbeeshop.com