Refund policy

RETURN & REFUND POLICY

1. Overview

URBEE LLC is committed to your satisfaction. Because we operate in limited-edition drops and produce premium garments in small quantities, we ask that you review product descriptions carefully before purchasing.

2. Apparel Returns

2.1 Eligibility

Apparel items may be returned within 30 days of delivery, provided they are:

  • Unworn, unwashed, and in original, resalable condition.
  • Free of odors, stains, pet hair, or signs of use.
  • In original packaging or with original tags, where applicable.

2.2 Non-Returnable Apparel

  • Final sale or promotional items marked as non-returnable at time of purchase.
  • Items showing signs of wear, washing, or alteration.
  • Items returned after 30 days of delivery.

2.3 Color Variation Notice

URBEE products use garment dyeing and natural dyestuff processes. Minor color variation between units is an inherent characteristic of this process, not a manufacturing defect, and does not qualify as grounds for a return.

3. How to Initiate a Return

To request a return authorization:

  • Email returns@urbeeshop.com within the applicable return window.
  • Include your order number, the item(s) you wish to return, and the reason for the return.
  • Wait for a Return Merchandise Authorization (RMA) number before shipping.
  • Ship items to the address provided with the RMA, using a trackable shipping method. The customer bears return shipping costs unless the return is due to our error.

URBEE is not responsible for lost or damaged return shipments.

4. Refunds

Once we receive and inspect your return, we will process your refund within 5 to 10 business days to your original payment method. Shipping charges are non-refundable unless the return is due to our error.

We reserve the right to deny a refund if the returned item does not meet our return criteria.

5. Exchanges

We do not offer direct exchanges due to our limited-edition production model. If you need a different size or color, please return the original item (subject to eligibility above) and place a new order.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of delivery at returns@urbeeshop.com with your order number and clear photographs of the issue. We will replace the item or issue a full refund, including return shipping, at our discretion.

7. Contact

Return & refund inquiries: returns@urbeeshop.com